Last updated: 30 October 2026
Who we are
Tasty's Chicken, 19–21 Manchester Street, Luton LU1 2QB. Call or email . By placing an order on tastysluton.co.uk or in the Tasty's Luton app you agree to these terms.
Your order
- An order is a request to buy. It becomes a contract when the shop accepts it, which you will see on your order page.
- We may refuse or cancel an order, for example if we are closed, an item has run out, the address is outside our delivery area, or we suspect misuse.
- Please check your details before you order. We can't take back food that has been made for a wrong address or a phone that isn't answered.
- One open order at a time per account. Online orders stop 20 minutes before closing.
Prices and delivery
- Prices are shown in pounds on the menu. Extras you add, such as a rice swap or an extra sauce pot, are shown before you order.
- Collection is free, and your free pot of chilli dip comes with every order.
- We deliver within 3 miles of the shop from 5pm. Delivery is £3.00 and the minimum order for delivery is £12.00 of food. Distance is measured from the shop to your postcode.
- Times shown are estimates. Collection orders start at about 20 minutes and the shop may add time when it's busy. We'll tell you on your order page.
- You can order for as soon as possible, or for a time later today or tomorrow.
Paying
- Tasty's is cash only. There is no card payment online or at the counter.
- Collection: pay at the counter when you collect. Say your order code.
- Delivery: pay the driver in cash when it arrives. Please have the right amount ready, or tell us in the notes if you need change.
Cancellations
- You can cancel on your order page within 2 minutes of ordering. After that, message us from your order page or call the shop; once the kitchen has started cooking we usually cannot cancel.
- If something is missing or wrong, tell us straight away, ideally before you leave the counter or within 24 hours, and we'll put it right.
- Orders that are not collected or cannot be delivered are closed. After two of these, an account has to ring the shop to order.
- Nothing in these terms takes away your legal rights as a consumer.
Allergies
Please tell us about any allergy when you order, in the kitchen notes or by phone. Our food is made in a busy kitchen that handles common allergens, so we cannot promise any dish is completely free from them. All our chicken and meat is halal.
Taste Buds and Chilli Points
- Taste Buds is free to join. You get a welcome bonus of points when you create your account and earn points on every pound you spend ordering direct, once the shop marks the order as collected or delivered.
- Points can be swapped for the rewards shown on the Taste Buds page. Points from an order can't be spent on that same order. Rewards have no cash value.
- Points expire after 12 months without an order. If an order is cancelled, its points and any reward used are put back.
- We may withdraw an offer or reward if it is misused, and we may change the rewards menu; your existing points stay yours.
Text codes and blocked numbers
We text a one-off code to check an order or account is genuine. We may stop taking online orders from a phone number or account that has been used for false or abusive orders.
Our responsibility
We take care to make and deliver your food properly. We are not responsible for delays or problems caused by things outside our control. Nothing here limits our responsibility for things the law does not allow us to limit.
Changes and law
We may update these terms and will change the date above when we do. The version in force when you order applies to that order. These terms are governed by the law of England and Wales.